Refund Policy

Refund Policy

Last updated: September 21, 2026

Auto VIN Trace provides digital vehicle history reports generated for a specific Vehicle Identification Number (VIN). Because each report is prepared for the VIN submitted by the customer, refund eligibility depends on the circumstances described below.

When a Refund May Be Available

Please contact us if:

  • You were charged but we were unable to provide the purchased report.
  • A technical problem prevented us from fulfilling your order.
  • You were charged more than once for the same order due to a payment or website error.

We will review eligible requests and, where appropriate, issue a refund through the original payment method.

Incorrect VIN Submitted by the Customer

Please verify your VIN before completing your order. Standard VINs generally contain 17 characters.

If a report has already been generated using the VIN you submitted, we may be unable to refund the order because costs may already have been incurred to retrieve the vehicle data.

If you notice an error before your report has been processed, contact us as soon as possible.

Missing Vehicle Records

A vehicle history report may contain limited information when records have not been reported to or are unavailable from the underlying data sources.

The absence of a particular accident, title event, auction record, odometer record, or other event does not necessarily mean that the event never occurred.

A report containing limited available records is not automatically considered defective solely because additional records were expected.

Duplicate Charges

If you believe you were accidentally charged more than once for the same order, please contact us with your order details so we can investigate.

How to Request a Refund

Use our Contact page and provide:

  • The email address used for the order
  • The VIN associated with the order
  • Your PayPal transaction ID, if available
  • A short explanation of the issue

We will review the request and respond after verifying the order information.

Payment Provider

Approved refunds will normally be returned through the payment method used for the original transaction. Processing times after a refund is issued may depend on the payment provider.

Policy Updates

We may update this Refund Policy as our service and fulfillment process evolve. The current version will always be published on this page.

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